The fingerprint calculation never finishes

The fingerprint calculation happens at the time of deposit. Its duration depends mainly on the file's size.

If the calculation appears stuck: check that the file doesn't exceed 2 GB if you don't have an account (this limit doesn't apply with a subscription), that it isn't open in another program at the time of deposit, and that your browser is up to date. Refreshing the page and trying again resolves most cases.

If the problem persists despite these checks, contact our team from the Contact page, specifying the type and approximate size of the file in question.