Resources / Subscriptions & billing
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Subscriptions & billing
Understanding the plans, what they cover, and how billing works.
This section brings together answers about Ipocamp plans and billing: what each plan includes, choosing between monthly and annual payment, reading an invoice, VAT, and how to change plans.
Your first deposits are free: a subscription becomes necessary to deposit more, keep your files in your space and benefit from legal protection and support in a dispute.
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How long is your proof kept?
The certificate stays verifiable for life. A file kept in your space is deleted three years after termination.
1 minChanging plans during your subscription
For now, plan changes go through our team, until a self-service option is available.
1 minCanceling your subscription
Stop your subscription at no cost at any time before your renewal date, or cancel immediately by paying the balance of the current period.
1 minDownloading your invoices
Each Stripe invoice is emailed to you at the time of payment. A self-service download area is in preparation.
1 minChanging your payment method
For now, contact our team. Self-service access to your payment method is in preparation.
1 minUnderstanding a line on your invoice
The amount before tax, VAT calculated automatically based on your billing country, and the total including tax.
1 minAnnual or monthly billing
Both are available on every plan. Annual billing gives you the equivalent of two months free.
1 minVAT and legal notices on invoices
VAT at 20% calculated automatically, plus the mandatory legal notices at the bottom of the invoice.
1 minWhat happens if a payment fails?
A reminder email is sent. If the payment is still outstanding, access to your account is suspended.
1 minSubscription refunds
There is currently no formal refund policy for a subscription that is already running.
1 minMoving from an individual plan to a team plan
The Professional plan includes 3 user licenses from the start, with deposits and storage for each team member.
1 minAdding more deposits to your plan
The Individual plan includes 300 deposits. Beyond that, the Independent Pro plan removes this limit, still for individual use.
1 minUnderstanding the insurance coverage cap
€5,000 per dispute with Individual and Independent Pro, €10,000 with Professional, after a three-month waiting period.
1 minBilling for firms and companies
The Professional and Custom plans, designed for business billing and use.
1 minYour payment history
Each payment triggers an invoice email, which currently serves as your history. A dedicated area is in preparation.
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